Common Questions - FAQ
Please feel free to call us at 720.507.7625 with any questions or concerns, we would love to hear from you.
I HAVE A QUESTION THAT ISN'T LISTED HERE?
We are always available to chat and are happy to answer any questions you might have in order to make you feel 100% secure and confident about your decision to rent from Bounce The Rock! Call us at 720-507-7625 today.
HOW LONG DO I KEEP THE RENTAL?
We do not hold you to a specific number of hours and typically allow you to keep your 1 day rental for as long as you need between the hours of 9am to 8pm year round for indoor events and during the summer season from March 13th through the end of August. September outdoor hours are from 9am-7pm and October outdoor hours are from 9am-6pm, weather permitting. During our winter season 11/1 through 3/14 our hours for outdoor events are 9am-4:00pm, weather permitting. You also have the option to make any rental an overnight for an additional fee of $25.00 providing the unit is not booked out the following day, it's in a secured location, and no inclement weather in the forecast.
IS A DEPOSIT REQUIRED?
Yes a 25.00 deposit is required. We accept payments at the time of booking using our secure, quick and easy online payment service. We also accept cash and credit card payments at time of delivery. Credit card payments are processed using 100% secure payment processing.
WHAT AM I RESPONSIBLE FOR AS A RENTER?
An adult, or “Operator,” is responsible to supervise the bounce house when it is being used. The renter is responsible for the safety of all the users and care of the bounce house. The renter must abide by all rules and guidelines listed in our Safety & Fun Rules.
IS BOUNCE THE ROCK INSURED?
Yes! Bounce The Rock is fully insured. Bounce The Rock has one of the best policies in the nation with a one million dollar policy and five million in aggregate. This policy makes Bounce The Rock a preferred vendor for all the parks and events that require insurance certificates. Certificates are available at any time by calling Bounce The Rock at 720-507-7526
DOES THE RENTAL PRICE INCLUDE SETUP AND DELIVERY?
Yes, all listed rental prices include set up and delivery within Castle Rock and a 12 mile radius from our location in Castle Rock . Setup is always included, we also deliver to limited areas outside of our normal 12 mile radius for an additional fee. Our delivery fees outside of the free area starts at $15.00 and runs an additional $1.70 a mile past 15 miles. Please contact us prior to booking for a delivery quote. For updated delivery area please see Hours and Updates
WHAT KIND OF POWER IS NEEDED FOR THE INFLATABLE?
Our bounce houses plug into a standard 110v household outlet. We will supply a 100 foot cord and the required blowers, and we ask that nothing else be plugged into the outlet(s) we are utilizing. A blower keeps air in the inflatable unit the entire time it is being utilized, and once unplugged, they deflate quickly. Placement of the inflatable should be as close as possible to the outlet.
WHAT IS YOUR WEATHER/CANCELLATION POLICY?
CANCELLATIONS: Cancellations are no problem, we understand things can come up. Call us 72 hours prior to your event and there is no charge to you, any deposits or other payments will be refunded. If you cancel within the 72 hour period, prior to your event, your $25.00 deposit fee will not be refunded but can be applied towards a future rental. If you cancel upon delivery at your location, we charge $50.00 trip fee to come to your house. We are always open for you to reschedule your event due to cancellations.
RAIN POLICY: During periods of inclement weather (i.e. rain, high winds, etc.) Bounce The Rock reserves the right to cancel reservations at no charge to you, any deposits or payments will be fully refunded. We focus on the safety of our customers and if severe rain or high wind and storms are likely in your area on your rental date, your reservation could be cancelled. We will always contact you before any rental is cancelled and will try to leave it to your discretion if you want to keep the reservation. If you wake up and it's raining, you may cancel by 8am at no charge to you. This is Colorado so please take into consideration that most times the rain stops and most storms here move through quickly. If we experience lots of call backs to get put back on the schedule, we may not be able to accommodate everyone but will always do our best.
WINTER/SNOW: Typically it's not recommended to set up in temperatures less than 40℉ degrees. Cold inflatables almost act like a freezer box, if it's 40℉ outside it will feel like 30℉ inside the inflatable. So to prevent frostbite, unhappy party gowers, and you from spending money on something that might not be used, please check the forecast for the day of your event and ensure the temperature will be above 40℉
WHAT FORMS OF PAYMENT DO YOU TAKE?
We accept all major credit cards and cash. We will also accept business checks from local churches, day cares, corporations or schools. Sorry we do not accept personal checks.
ARE BOUNCE THE ROCK'S INFLATABLES CLEAN?
Yes, all of our inflatables are thoroughly cleaned and disinfected after every rental. You can be assured your children will have a clean, safe, healthy and fun inflatable everytime.
DO YOU DELIVER TO OTHER CITIES?
For updated delivery area please see Hours and Updates
Due to the current circumstances we are under staffed and have had to limit our delivery area. Hopefully when this pandemic is behind us we will return to our normal delivery area as stated below.
Yes, we deliver to a limited area outside of our normal 12 mile radius for an additional fee. Our delivery fees outside of the free area starts at $15.00 and runs an additional $1.70 a mile past 15 miles. Please contact us prior to booking for a delivery quote.
WHAT TYPE OF SURFACES CAN AN INFLATABLE BE SETUP ON?
We can set up on any relatively level Grass (our favorite and best for the kids), dirt, asphalt, and concrete surface. The ideal location for an inflatable is a level well cared for grass surface. Sorry, we can't set up anywhere that has to much of an angle, over metal lawn edging, or on any type of rocks as the constant rubbing will wear through the vinyl jumpers.
WE WOULD LIKE OUR PARTY IN A PARK, IS THAT POSSIBLE?
Yes, Bounce The Rocks Inflatables are perfect for parks. We love setting up at parks but most parks do NOT have electricity. We can provide a generator for a very reasonable fee. You will need to contact the city in which the park you're interested in is located.
Questions you should ask are:
1) Does the park allow inflatables.
2) Is there electricity within 100' of where the inflatable will be setup.
3) Do they require to be named as an additionally insured on our policy. There is no charge for this, however, please allow a minimum 72 hours for us to get the certificate to you.
4) Does the park require a reservation? Some parks issue permits that give permission to place an inflatable on site. Do you have to pay a fee? Some parks charge to have an inflatable on site.
WINTER MONTHS? CAN AN INFLATABLE BOUNCER BE USED IN SNOW OR COLD TEMPERATURES?
Unfortunately cold temperatures and vinyl inflatables don't mix very well. Typically it's not recommended to set up in temperatures less than 40℉ degrees. Cold inflatables almost act like a freezer box, if it's 40℉ outside it will feel like 30℉ inside the inflatable. So to prevent frostbite, unhappy party gowers, and you from spending money on something that might not be used, please check the forecast for the day of your event and ensure the temperature will be above 40℉
Bounce The Rocks Winter hours: November 1st to March 14th are from 9am-8:00pm for indoor events and 9am-4pm for outdoor events weather permitting. Please keep in mind we cannot setup on snow or in muddy conditions.