Cancellation Policy

CANCELLATION POLICY

Cancellations are no problem, we understand things can come up. Call us 72 hours prior to your event and there is no charge to you, any deposits or other payments will be refunded. If you cancel within the 72 hour period, prior to your event, your $25.00 deposit fee will not be refunded but can be applied towards a future rental. If you cancel upon delivery at your location, we charge $50.00 trip fee to come to your house. We are always open for you to reschedule your event due to cancellations.

INCLEMENT WEATHER POLICY

During periods of inclement weather (i.e. rain, high winds, etc.) Bounce The Rock reserves the right to cancel reservations at no charge to you, any deposits or payments will be fully refunded. We focus on the safety of our customers and if severe rain or high wind and storms are likely in your area on your rental date, your reservation could be cancelled. We will always contact you before any rental is cancelled and will leave it to your discretion if you want to keep the reservation. If you wake up and it's raining, you may cancel by 9am at no charge to you. This is Colorado so please take into consideration that most times the rain stops and most storms here move through quickly. If we experience lots of call backs to get put back on the schedule, we may not be able to accommodate everyone but will always do our best.

NATURAL DISASTERS / PANDEMICS

If you have a reservation scheduled when a natural disaster or pandemic occurs we will refund 100% of any deposits or balances that have been paid.

Spring 2021 Update

Thanks for considering Bounce The Rock for your next event. We are open and operating but still with a limited delivery area of 12 Miles around Castle Rock. Indoor and outdoor hours of operation - March 9am-8pm for indoor events and 9am-6pm for outdoor. April: 9am-8pm for indoor and 9am-7pm for outdoor. May through August 9am-8pm for both indoor and outdoor events. We will continue follow Colorado State's recommendations and ordinances in regards to Covid-19 as they are updated. Due to Covid-19 we are operating with limited staff and need to limit our rental area to our standard free delivery area. Our standard free delivery area includes Castle Rock and within a 12 mile radius of our location in Castle Rock. Thank You, Bounce The Rock

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